Alano DT Privacy Policy –
How We Handle Your Personal Data

1. Introduction

When you use Alano DT — whether you are signing up for a new account, placing a bet on a PSL match, depositing PKR via JazzCash, spinning a slot, or simply browsing the game lobby — we process certain information about you. This is unavoidable for any online platform that handles real-money transactions and personalised accounts.

What matters is how that information is handled. Alano DT collects only the data that is genuinely necessary to run the platform, process your transactions and keep your account secure. We do not sell your personal data to third parties. We do not share it with advertisers. We do not use it for purposes you have not been informed about.

This Privacy Policy explains the full picture — what we collect, why we collect it, how long we keep it and what you can do about it. If you have any questions that this document does not answer, our support team is available 24/7 via live chat or email at [email protected].

2. Data We Collect

Alano DT collects the following categories of personal data from players:

We do not collect your full card numbers or full bank account details. Payment processing is handled by your chosen provider (JazzCash, Easypaisa, Raast or your bank), and only transaction confirmation data is passed to us.

3. How We Collect Your Data

We collect data through the following channels:

• Directly from you — when you register an account, fill in your profile, make a deposit or contact our support team.
• Automatically — when you use the platform, our servers log technical data such as your IP address, device type and session activity. This happens on every page load and game session.
• From payment providers — when a transaction is processed via JazzCash, Easypaisa, Raast or bank transfer, we receive confirmation data including the transaction ID and amount in PKR.
• From cookies and similar technologies — our website uses cookies to remember your preferences, maintain your login session and analyse platform performance. See Section 7 for full details.

We never purchase data about you from third-party data brokers or marketing lists. Every piece of information we hold about you comes from your direct interaction with our platform or from the technical processes required to run it.

4. How We Use Your Data

Alano DT uses the personal data we collect for the following purposes:

• To operate and manage your account — keeping your profile accurate, processing your PKR deposits and withdrawals, and maintaining your gaming history.
• To verify your identity and age — confirming you are 18+ before permitting real-money activity, and conducting checks required to prevent fraud and money laundering.
• To provide customer support — responding to your queries via live chat or email, investigating complaints and resolving disputes about game outcomes or transactions.
• To monitor responsible gaming — tracking your deposit amounts, session lengths and gaming patterns to ensure our responsible gaming tools are working effectively. If we detect signs of problem gaming behaviour, we may proactively reach out.
• To send you relevant communications — account notifications, security alerts, bonus offers and platform updates. You can manage your communication preferences at any time from your account settings.
• To improve the platform — analysing aggregated, anonymised usage data to understand how players use the platform and to make it better for everyone.
• To detect and prevent fraud — monitoring for unusual account activity, multiple account creation, payment fraud and bonus abuse.

5. Who We Share Your Data With

Alano DT does not sell your personal data. We do not share it with advertisers or unrelated third parties. We only share your data in the following limited circumstances:

• Payment processors — JazzCash, Easypaisa, Raast and banking partners receive the minimum data required to process your PKR transactions. They operate under their own privacy policies and data protection obligations.
• Game software providers — the developers whose slot games, fish games and bingo titles are hosted on our platform may receive anonymised session data for performance and fairness auditing purposes. They do not receive your name, contact details or financial data.
• IT and security service providers — companies that help us run our servers, protect against cyber threats and maintain platform uptime. These providers operate under strict data processing agreements and are not permitted to use your data for their own purposes.
• Legal obligations — if we are required by applicable law or a valid court order to disclose information, we will do so. We will notify you where we are legally permitted to do so before complying.

All third parties with whom we share data are required to maintain appropriate security standards and to use the data only for the specific purpose for which it was shared.

6. Payment Data and Financial Privacy

Given that Alano DT processes real-money transactions in PKR, financial data privacy is a priority. Here is exactly how we handle it:

• We record transaction amounts, dates, payment method types and transaction IDs — this is required to maintain accurate account records and to process withdrawal requests.
• We do not store full mobile wallet PINs, full card numbers, bank account passwords or any authentication credentials used with JazzCash, Easypaisa or your bank.
• Payment confirmations pass through encrypted channels. No payment data is transmitted or stored in unencrypted form.
• Your PKR balance and transaction history are visible only to you (via your account dashboard) and to authorised Alano DT staff who need it to handle support queries or disputes.

7. Cookies and Tracking Technologies

Alano DT uses cookies and similar local storage technologies to make the platform work properly and to understand how players use it. Here is a breakdown of what we use:

• Essential cookies — required for the platform to function. These include your login session cookie, which keeps you authenticated between pages, and security tokens. You cannot opt out of these without losing access to your account.
• Functional cookies — remember your preferences such as language settings, game lobby filters and notification settings. These make your experience smoother on repeat visits.
• Analytics cookies — help us understand which parts of the platform are most used, where players encounter problems and how game lobbies perform. We use aggregated, anonymised data from these cookies to make improvements.

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Note that disabling essential cookies will affect your ability to stay logged in and use the platform normally.

We do not use third-party advertising cookies or allow external ad networks to place tracking cookies on our platform.

8. Data Retention

We keep your personal data for as long as your account is active and for a period after account closure as required to meet our obligations. Specifically:

• Active account data — retained for the full duration your account is open, plus a minimum of 5 years after closure to allow for dispute resolution and audit requirements.
• Transaction records — PKR deposit and withdrawal records are retained for a minimum of 5 years for financial record-keeping purposes.
• Gaming activity logs — game session logs and betting history are retained for 2 years after the session, or longer if required for an open dispute.
• Support communications — live chat and email records are retained for 3 years to allow for escalation and dispute resolution.
• Technical logs — server and access logs are retained for 90 days for security monitoring purposes, then deleted.

After the applicable retention period, data is securely deleted or irreversibly anonymised. We do not retain identifiable personal data beyond what is necessary.

9. How We Keep Your Data Secure

Alano DT applies multiple layers of technical and organisational security measures to protect the personal data we hold:

• Encryption in transit — all data transmitted between your device and our servers is encrypted using TLS. This includes login requests, game sessions, and transaction confirmations.
• Encryption at rest — sensitive data stored on our servers, including identity and financial records, is encrypted at rest.
• Access controls — only authorised Alano DT staff with a specific operational need can access player data. Access is logged and audited.
• Fraud detection systems — automated monitoring flags unusual account activity, login attempts from new locations and suspicious transaction patterns for review.
• Regular security reviews — our technical infrastructure is reviewed regularly to identify and address vulnerabilities before they can be exploited.

Despite these measures, no online system can guarantee 100% security. You play an important role in protecting your own account by using a strong, unique password and not sharing your login credentials with anyone. If you suspect your account has been compromised, contact support immediately.

10. Your Privacy Rights

As a player on Alano DT, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team:

To exercise any of these rights, contact our support team via live chat on the platform or by emailing [email protected]. We aim to respond to all data rights requests within 14 days.

11. Minors and Under-18 Players

Alano DT is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that an account has been created by a person under 18, we will immediately close the account, delete associated personal data (except where retention is required for fraud records) and void any transactions made.

If you are a parent or guardian and believe your child has registered an account on Alano DT, please contact us immediately at [email protected] with the account details so we can act without delay.

12. Changes to This Privacy Policy

Alano DT may update this Privacy Policy from time to time as the platform evolves or as applicable practices change. When we make material changes, we will notify registered players via the email address on file or through a notice on the platform. The "Last Updated" date at the top of this page will always reflect when the policy was most recently revised.

We encourage you to review this page periodically. Your continued use of the platform after a policy update constitutes acceptance of the revised terms. If you disagree with any changes, you may close your account and withdraw your remaining PKR balance by contacting support.

13. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with us:

• Live Chat: Available 24/7 directly on the Alano DT platform — the fastest way to reach us.
• Email: [email protected] — for detailed queries or formal data rights requests.

We are committed to resolving any privacy concern promptly and transparently. If after contacting us you feel your concern has not been adequately addressed, you retain the right to seek independent advice or recourse through applicable channels available to you.